Service Desk Technical Analyst at FCC
F
FCC / FAC
📍 regina, division no. 6, Canada
Job Description
Join FCC as a Service Desk Technical Analyst, where you'll handle IT support across multiple platforms. Your role is vital in delivering seamless technology support.
In this permanent position, you'll be the first contact for IT issues, delivering solutions through various channels while maintaining service excellence. Your expertise in troubleshooting will aid in enhancing employee experiences across the organization. Contributing to a high-performance team means your efforts will directly improve the Service Desk operations at FCC.
Key Responsibilities:
• Provide IT support through diverse channels during business hours
• Analyze and resolve incidents and service requests efficiently
• Accurately document all issues and interactions
• Update and enhance the knowledge base regularly
• Adhere to ITIL practices for service improvement
Requirements:
• Proficient in diagnosing technical problems
• Strong interpersonal and communication skills
• Previous IT...
In this permanent position, you'll be the first contact for IT issues, delivering solutions through various channels while maintaining service excellence. Your expertise in troubleshooting will aid in enhancing employee experiences across the organization. Contributing to a high-performance team means your efforts will directly improve the Service Desk operations at FCC.
Key Responsibilities:
• Provide IT support through diverse channels during business hours
• Analyze and resolve incidents and service requests efficiently
• Accurately document all issues and interactions
• Update and enhance the knowledge base regularly
• Adhere to ITIL practices for service improvement
Requirements:
• Proficient in diagnosing technical problems
• Strong interpersonal and communication skills
• Previous IT...