Service Desk Team Lead - ITIL & ERP Support Leader

Recruit Assist is seeking a Service Desk Team Leader (Professional qualification in IT such as a 3-year IT degree or diploma) to lead a team of support technicians and consultants. The role focuses on ensuring timely resolution of service requests, including ERP issues, and maintaining high IT service availability and performance across the organization.

The incumbent will collaborate with requesters, engineers and team leaders to drive service delivery, reporting, and continuous process