Job Description
United States
Suitability/Public Trust
Fully remote
Information Technology
**Overview**
GovCIO is seeking a Service Desk Supervisor to play a key leadership role within the Office of Connected Care Help Desk (OCCHD), overseeing the delivery of high-quality support services to Veterans and VA Providers. This position leads a team of Help Desk professionals across Tier I, Tier II, and Tier III support, including onboarding, troubleshooting, and mobile application training for video telehealth platforms.
The Supervisor is responsible for driving operational excellence, ensuring SLA compliance, and enhancing team performance while fostering a culture of accountability and continuous improvement. This role requires strong experience in a technical support environment, proven leadership skills, and the ability to effectively collaborate with internal stakeholders, external partners, and end users. This position is fully remote located within the United States.
**Responsi...
Suitability/Public Trust
Fully remote
Information Technology
**Overview**
GovCIO is seeking a Service Desk Supervisor to play a key leadership role within the Office of Connected Care Help Desk (OCCHD), overseeing the delivery of high-quality support services to Veterans and VA Providers. This position leads a team of Help Desk professionals across Tier I, Tier II, and Tier III support, including onboarding, troubleshooting, and mobile application training for video telehealth platforms.
The Supervisor is responsible for driving operational excellence, ensuring SLA compliance, and enhancing team performance while fostering a culture of accountability and continuous improvement. This role requires strong experience in a technical support environment, proven leadership skills, and the ability to effectively collaborate with internal stakeholders, external partners, and end users. This position is fully remote located within the United States.
**Responsi...