Job Description
Job Description
:Handle walk-in, incoming call and email enquiries from the sales force, demonstrating excellent customer service skills to meet and exceed customer expectations.Follow up on and resolve complaints, ensuring satisfactory closure within the agreed service standards.Work closely with team members and leaders to achieve quality outcomes and productivity targets.Channel and escalate unresolved issues or complaints to relevant stakeholders or the next level of support in accordance with agreed procedures.Participate in ad hoc projects and initiatives as required.Proactively identify areas for service and process improvement and provide recommendations to the team leader.Provide onsite system support when required.Ensure all PSD Operations SOPs are kept up to date and aligned with operational requirements.Document new processes relating to PSD Operations to support consistency, knowledge sharing and operational continuity.Who we are looking for:Competencie...