Service Desk Operator
N
NHS Professionals
📍 Reading, Berkshire, United Kingdom
Job Description
Job Title: Service Desk Operator
Location: Royal Berkshire Hospital, Craven Road, RG1 5AN
Hours: 37.5 hours per week Monday – Friday 9.00am – 5.00pm with some 8am – 4pm shifts
Trust Location: Royal Berkshire NHS Foundation Trust
Role type: Temp – perm role
Reference: 90098
Role details
The post holder will effectively operate the Service Desk and progress the service requests for Royal Berkshire Foundation Trust (RBFT) Estates Department. The post holder will monitor the service provider performance through KPIs and SLAs. The post holder will be working to procedures, processes and standards set by the Service Desk and Building Manager and agreed by the Trust to ensure the consistent delivery of the services.
Duties to include but not limited to:
* Act as first point of estates contact for internal and external enquires made by staff members, members of the public, contractors and suppliers.
* Respond to all requ...
Location: Royal Berkshire Hospital, Craven Road, RG1 5AN
Hours: 37.5 hours per week Monday – Friday 9.00am – 5.00pm with some 8am – 4pm shifts
Trust Location: Royal Berkshire NHS Foundation Trust
Role type: Temp – perm role
Reference: 90098
Role details
The post holder will effectively operate the Service Desk and progress the service requests for Royal Berkshire Foundation Trust (RBFT) Estates Department. The post holder will monitor the service provider performance through KPIs and SLAs. The post holder will be working to procedures, processes and standards set by the Service Desk and Building Manager and agreed by the Trust to ensure the consistent delivery of the services.
Duties to include but not limited to:
* Act as first point of estates contact for internal and external enquires made by staff members, members of the public, contractors and suppliers.
* Respond to all requ...