Service Desk Officer - Level 2

• Level up your IT career with structured technical development
• Work with modern enterprise technologies across Apple, Windows and M365 environments
• Gain hands-on experience with our Network and Infrastructure team

About the Role

 This is not your typical Service Desk role.

We are looking for an enthusiastic and technically capable Level 2 Service Desk Officer who is passionate about technology, loves solving problems, and is ready to take the next step in their IT career.

You will become a trusted member of our Technology Services team, providing exceptional support to students, teachers and professional staff while mentoring Level 1 Service Desk Officers and tackling more complex technical challenges.

What makes this role truly unique is the opportunity to spend one day each week embedded within our Network and Infrastructure team, gaining practical experience in systems admini...