Service Desk Manager
I
Invictus Group
📍 Canary Wharf, Greater London, United Kingdom
Job Description
Responsibilities
* Act as the main point of contact for the contract, coordinating service desk activity across clients, engineers, subcontractors and internal stakeholders.
* Coordinate the day-to-day operations of the engineering team and ensure engineers are clear on their schedules, locations and job requirements.
* Plan, track and document all planned preventative maintenance activities.
* Ensure all PPM works are scheduled within required service windows and that missed services are logged and recovery plans are implemented.
* Coordinate reactive callouts, organise attendance, support resolution within contract SLAs and provide clear updates to customers.
* Take ownership of reporting and document control, including exporting, editing, checking and saving service reports in the correct internal and external folders or portals.
* Review service report content and flag incomplete information, incorrect terminology or mi...
* Act as the main point of contact for the contract, coordinating service desk activity across clients, engineers, subcontractors and internal stakeholders.
* Coordinate the day-to-day operations of the engineering team and ensure engineers are clear on their schedules, locations and job requirements.
* Plan, track and document all planned preventative maintenance activities.
* Ensure all PPM works are scheduled within required service windows and that missed services are logged and recovery plans are implemented.
* Coordinate reactive callouts, organise attendance, support resolution within contract SLAs and provide clear updates to customers.
* Take ownership of reporting and document control, including exporting, editing, checking and saving service reports in the correct internal and external folders or portals.
* Review service report content and flag incomplete information, incorrect terminology or mi...