Service Desk Incident Manager

Link Solutions is seeking a Service Desk Incident Manager to join our team at Aberdeen Proving Ground, MD.

• U.S. Citizen with an active DoW Secret Clearance
• IAT Level II certification equivalent or higher
• Non-remote (relocation incentive available)

In this critical role, the Service Desk Incident Manager will lead the coordination and execution of incident management and service request processes, ensuring seamless operations in support of the Army Research Laboratory’s vital mission. This position is responsible for driving efficient resolution, maintaining operational readiness, and continuously improving service delivery in alignment with Department of Defense (DoD) standards and industry best practices.

The ideal candidate will play a key role in enhancing performance, streamlining processes, and fostering a culture of accountability and excellence—ultimatel...