Job Description
Service Desk Engineer (1st Level Support) – Contract Position – HIRING ASAP
Location: Onsite in Zurich for training to begin, and then 2 days remote working per week after.
Start Date: ASAP.
Duration: 6‑month contract.
Maximum Rate: 400 CHF per day – Labour Leased Contract.
Key Responsibilities
- Receiving and processing incidents and requests in German, French, Italian and English via our internal IT Service Desk.
- Supporting our internal customers with all IT support requests.
- Processing and resolving tickets according to our ITIL‑based process framework; Involvement of 2nd level support as needed.
- Application support for various internal systems.
- Maintenance and expansion of our knowledge management database by recording relevant articles.
- Working on a shift pattern basis as per the following:
- Shift 1: 07:15‑11:30, 12:15‑16:30 ...