Service Desk Consultant - Mandarin Speaker (IT Graduate)
N
NTT
📍 Cyberjaya, Selangor, Malaysia
Job Description
JOB DESCRIPTION Responding to customer’s inquiries and incidents reporting according to SLA
Create incident / service request tickets in the ticketing system for further processing
Monitor the processing status of customer’s requests / incidents
Forwarding of customer’s requests to the responsible teams
Providing customer regularly status reports (for example troubleshooting or handling process)
Perform ticket follow up and monthly reporting
Telephone, email, and online support – accept, respond, and manage user issues according to Service Desk procedures and SLAs.
Do you love challenges?