Service Desk Analyst (Zapopan) (Centro)

An L1 Service Desk role involves providing first-level technical support to users.ResponsibilitiesReceive and handle requests: Follow agreed procedures to manage service requests and incidents.Troubleshoot issues: Identify and diagnose problems, providing basic troubleshooting and guidance.Log incidents: Record incidents and service requests, cataloging them by symptom and resolution.User communication: Ensure effective communication with users through appropriate channels.Escalate complex issues: Forward more complex problems to higher-level support when necessary.Maintain records: Keep detailed records of issues and solutions for future reference.RequirementsLanguage Requirements: English, Spanish, Portuguese understandingEducational background: Typically, a bachelor's degree in computer science, Information Technology, or a related field.Experience: At least 1-2 years of experience in a technical support or service desk role.Technical skills: Familiarity with ticketing systems (e...