Service Desk Analyst / Technical Support Engineer
C
Connected IT
📍 wakefield, yorkshire and the humber, United-Kingdom
Job Description
Job Description
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
We are looking for two Service Desk Analysts, to join an established IT service desk where you will be first point of contact for technical support, providing resolution of hardware, software and network related issues as well as undertaking user administration and access related tasks.
Key Skills and Experience (not all essential)
- Previous experience working on an IT Service Desk in an ITIL environment at 1st/ 2nd / 3rd line technical support level. The role and responsibilities can be tailored depending on your current level of technical knowledge.
- Have a good understanding/ proficiency in MS office suite applications, desktop operating systems and server administration
- Experience of Exchange / Active directory (i.e. Account creations, password resets, creation of groups etc.)
- Under...