Service Desk analyst
M
manpower staffing services (singapore) pte ltd
📍 singapore, singapore, Singapore
Job Description
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Serve as the single point of contact for the service desk by handling incoming IT queries, incidents, and service requests, ensuring timely communication and coordination with users while maintaining a high level of customer service and issue tracking.
- Provide first- and second-level technical support by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues, escalating complex problems when necessary to ensure minimal disruption to business operations.
- Provide assistance and support to IT projects by collaborating with project teams, participating in system implementations, testing, deployment activities, and ensuring smooth integration with existing infrastructure.
- Assist in the daily operations of the data center and server management by monitor...