Job Description
Service Desk Engineer – 3-month contract – Liverpool
My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience.
As a Service Desk Engineer, you'll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you'll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time.
Key experience required:
- Experience as a Service desk engineer previously ideally in the legal industry
- Microsoft 365 administration and support
- ServiceNow – tickets
- iManage (preferred)
- Windows desktop support
- Active Directory and user administration <...