Job Description
Service Desk Analyst Experience: 1 to 5 Years Location: Jamnagar Mode: Work From Office. Role Overview: The Level 1 Engineer will serve as the first point of contact for end users seeking technical assistance. This role focuses on troubleshooting computer hardware, software, and application issues while providing exceptional customer experience Key Responsibilities: Landscape highlights: Scope elements: Installation, configuration, break/fix, preventive maintenance, patching, antivirus management, backups/restoration, asset CMDB management, and SOP upkeep. Helpdesk: Telephonic/web-based, 24×7×365; single-window for all IT/MES requests; integration with e-helpdesk (MITS/other). Scope summary MES End-User Compute L1/L2 Support (24×7×365) Field support for the full list of client/printing devices and peripherals Installations, configuration, upgrades/patches, break/fix, preventive maintenance, and backup/restoration workflows Anti-Virus console operations, policy enforcement, signature/ve...