Service Desk Analyst
C
Claranet Limited
📍 gloucester, south west, United-Kingdom
Job Description
Job Description
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
The Role
We are looking for a customer-focused and proactive Service Desk Analyst to join Claranet’s Managed Services team. In this role, you will provide first-line technical support to customers, ensuring high levels of service through effective ticket management, issue resolution, and clear communication. You’ll play a key part in delivering an excellent customer experience by resolving incidents efficiently, collaborating with internal teams and third-party suppliers, and continuously developing your technical expertise across our product portfolio.
Key Responsibilities
- Ensure that the highest levels of service are delivered to Claranet’s customers
- Providing telephone and ticketing based customer support
- Assess the impact and urgency of tickets and gather the appropriate information for the...