Service Desk Analyst: Frontline IT Support & Incident Triage

Trades Workforce Solutions is seeking a Service Desk Analyst (Band 2) to provide frontline end-user support via tickets, email, and chat channels. You will diagnose, triage, and resolve standard issues while maintaining clear communication with users and stakeholders.

The role emphasizes ITIL-aligned incident, request, change and problem management in a global or multi-region support environment, with a focus on efficiency and knowledge-base contribution.