Service Desk Analyst at CNC Quesnel
C
College of New Caledonia
📍 quesnel, bc, Canada
Job Description
Become the first point of contact for IT services at CNC in Quesnel, BC as a Service Desk Analyst I. This full-time role involves troubleshooting and managing user service requests with precision.
CNC is seeking a dedicated Service Desk Analyst I responsible for recording and elevating IT service requests. Collaborate with the Service Desk team while ensuring a high standard of ticket management and asset tracking. Your contributions will directly support CNC's mission to deliver outstanding IT services to all stakeholders.
Key Responsibilities:
• Investigate and troubleshoot user issues effectively
• Record and escalate service requests promptly
• Create desktop images based on defined requirements
• Document resolution procedures in knowledge-base articles
• Maintain asset details and ownership verification
Requirements:
• Two-year diploma in IT or related field
• Minimum six months IT support experience
• Familiarity with ticketing and knowledge-base...
CNC is seeking a dedicated Service Desk Analyst I responsible for recording and elevating IT service requests. Collaborate with the Service Desk team while ensuring a high standard of ticket management and asset tracking. Your contributions will directly support CNC's mission to deliver outstanding IT services to all stakeholders.
Key Responsibilities:
• Investigate and troubleshoot user issues effectively
• Record and escalate service requests promptly
• Create desktop images based on defined requirements
• Document resolution procedures in knowledge-base articles
• Maintain asset details and ownership verification
Requirements:
• Two-year diploma in IT or related field
• Minimum six months IT support experience
• Familiarity with ticketing and knowledge-base...