Service delivery project manager

Manager – Service Delivery (Customer Service Process)

Designation: Manager – Service Delivery

Process: Customer Service

Experience: 8–13 Years

Qualification: Graduate from a reputed university

Location: Mumbai

Reporting To: Director Job Description – Key Expectations

Good knowledge of the shipping and logistics domain. Ability to achieve targets and consistently exceed them. Contribute ideas and suggestions to improve processes. Identify issues/patterns in processes and recommend solutions. Record and maintain productivity data in respective databases and Excel sheets. Perform all activities with high accuracy and minimal errors. Responsibilities Overall responsibility for managing specified Customer Service processes/teams. Participate in management decisions and support strategic initiatives. Plan, allocate, and control processes and resources to ensure quality deliverables within timelines and budgets. Ensure strategy, structure, s...

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