Job Description
We are looking for a talented Service Delivery Operations Manager to join our growing global team at Sectigo.
The Service Delivery Operations Manager is a hands-on operational leader responsible for driving strategic process improvement initiatives across Service Delivery, with a strong focus on customer support operations, service performance, scalable workflows, Salesforce Service Cloud and Salesforce Community best practices, and measurable customer and partner outcomes. Reporting directly to the Vice President of Service Delivery, this role will have high visibility across the business, including exposure to executive leadership, and will play a meaningful role in improving team performance, operational efficiency, and the experience of customers, partners, and support agents.
This individual will partner cross-functionally with Support, Validation, Onboarding, Professional Services, and Customer Success to extra...