Job Description
Manager – Service Delivery (Customer Service Process)
Designation: Manager – Service Delivery
Process: Customer Service
Organisation: Shipping MNC
Experience: 8–13 Years
Qualification: Graduate from a reputed university
Location: Mumbai
Reporting To: Director
Job Description – Key Expectations:
Good knowledge of the shipping and logistics domain. Ability to achieve targets and consistently exceed them. Contribute ideas and suggestions to improve processes. Identify issues/patterns in processes and recommend solutions. Record and maintain productivity data in respective databases and Excel sheets. Perform all activities with high accuracy and minimal errors.Responsibilities:
Overall responsibility for managing specified Customer Service processes/teams. Participate in management decisions and support strategic initiatives. Plan, allocate, and control processes and resources to ensure quality deliv...