Service Delivery Manager
XPS Pensions
📍 tees valley, england, United-Kingdom
Job Description
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Service Delivery Manager
Location: Middlesbrough
Employment Type: Permanent, Full Time
Grade: Senior Consultant
Hybrid
REQ
About XPS Group
XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
About the Role
This is a hybrid/remote role with an office presence expected twice a week. The Service Delivery Manager ensures efficient pension administration for assigned clients, maintaining service levels, compliance, and client satisfaction. This role leads cross‑functional teams, drives improvements...