Job Description
Job Description
Are you passionate about delivering exceptional customer service and driving continual service improvement? We’re looking for a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement.
This is a customer-facing and internally collaborative role, where you’ll be responsible for managing customer relationships throughout the service lifecycle—delivering clear communication, maintaining accountability, and driving satisfaction across all touchpoints.
Key Responsibilities
- Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies.
- Plan, lead, and document structured Service Review Meetings with key stakeholders.
- Deliver comprehensive Service Management Reports and lead ongoing improvement ...