Service Delivery Manager

What You’ll Do

Ensure shift production output and service provision targets are met for all rolling stock maintenance activities and wider depot, which includes train movements, train presentation, and external stakeholders, by the effective deployment of resources and maintenance programming ensuring the customer is at the forefront of the output.

Developing, implementing, and monitoring any required depot KPI’s.

Ensure all teams are managing in accordance with company procedures, making full use of all required engineering systems as required.

Assess, motivate, train, and develop staff to maintain an effective workforce, capable of meeting its objectives. Accountable for shortfalls in staff competency and to ensure development of the training plan to encompass all depot and staff’s requirements to deliver output.

Develop and introduce rosters to meet workload.

Attend depot meetings when on duty that is relevant to the depot output, an...