Service Delivery Manager

About Position:

We are looking for Service Delivery Manager with hands on experience in Delivery, PMO, transition governance.

• Role: Service Delivery Manager
• Location: All Persistent Locations
• Experience: 11 to 16 years
• Job Type: Full Time Employment

What You'll Do:

• Act as the customer-facing lead and the voice of PSL for service delivery matters
• Coordinate offshore delivery teams and technical tower leads across milestones, issues, risks, and action closures
• Drive governance through daily, weekly, monthly, and quarterly reviews
• Manage dependencies, readiness checks, cutover planning, and hypercare coordination
• Own service-level reporting, escalations, governance artefacts, and delivery assurance inputs
• Ensure timely ...