Service Delivery Manager - MBA

JOB TITLE: Service Delivery Manager - MBA

JOB PURPOSE: To Manage Dynamics 365 finance and operations Implementation and Support

QUALIFICATION: BE/BTech/B.Sc./Diploma

EXPERIENCE: 10 14 Years

CERTIFICATIONS: MANDATORY (CAPM/ PMP/ PRINCE2); DESIRABLE (AGILE, SCRUM)

MANDATORY TRAININGS ATTENDED: Risk Management, EPM, Project Planners, ITSM

REPORTING TO: Director

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):

Key Responsibilities:

Service Delivery Management:

• Oversee the end-to-end delivery of Microsoft Dynamics 365 solutions, ensuring projects are completed on time, within scope, and budget.
• Establish and maintain service level agreements (SLAs) ...