Service Delivery Manager
VML Enterprise Solutions
📍 lisboa, lisboa, Portugal
Job Description
Service Delivery Manager
Service Delivery Manager is needed with proven experience in service delivery for a high‑profile customer’s web site.
The candidate should have a good technical understanding of web platforms and a grounding in how customers use our solutions to drive revenues and profits. This role combines support management and team leadership, including liaison with internal technical teams and third parties.
You should be able to deal confidently with customers, manage and motivate a team of web engineers, plan workloads & priorities, interact with 3rd parties, analyze/plan workload, deal with hosting providers and help manage software releases & deployments. Additionally, you will be required to work within the support processes (reporting, SLAs, incident & problem management etc).
A flexible approach to working hours and a willingness to cover periods of on‑call support is required for this role.