Service Delivery Manager - IT Operations

Key Responsibilities and Additional Responsibilities for the Manager role:

Leads the service operations of the company's IT systems and applications, coordinating cross-functional teams to ensure timely execution and alignment with business goals. Oversees project timelines, resource allocation, and budget adherence, while driving operational excellence through reliability-focused and operational-KPI driven metrics, and continuous improvement initiatives.

Leads several engineering teams across projects or domains, aligning technical execution with business goals.

KNOWLEDGE: Applies deep expertise in professional concepts, industry standards, and organizational policies to solve complex challenges. Demonstrates both practical and innovative thinking in addressing a wide range of issues. Serves as a subject matter resource within the team, contributing to strategic decisions and mentoring others in ap...