Service Delivery Manager for Customer Success

Drive successful service delivery and operational excellence as a Service Delivery Manager with Cubic Transportation Systems. Partner with customers to ensure high-quality service and performance compliance.

In this senior leadership role, you will be accountable for orchestrating service delivery across multiple operational areas, ensuring that customer outcomes meet contractual commitments. You will manage incident response and perform root cause analysis to enhance service reliability while promoting continuous improvement initiatives.

Key Responsibilities:
• Oversee service performance against SLAs and KPIs
• Engage with Field Services for effective execution plans
• Establish structured governance for service alignment
• Lead initiatives to reduce service-related abatements
• Strengthen customer relationships through transparent communication

Requirements:
• Bachelor’s degree in Engineering or IT
• Mi...

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