Service Delivery Manager - Bilingual Required
P
Paladin-Airport-Security-Services
📍 richmond, metro vancouver regional district, Canada
Job Description
Play a critical role at Vancouver International Airport as a Bilingual Service Delivery Manager. Lead and optimize screening checkpoint operations for total compliance and efficiency.
This term position involves overseeing daily operations while ensuring a safe and efficient experience for passengers. You will manage and support Screening Officers, navigate escalated situations, and document incidents while maintaining strong stakeholder relationships.
Key Responsibilities:
• Oversee checkpoint operations with a compliance focus
• Cultivate strong relationships with aviation stakeholders
• Ensure adherence to daily KPIs and SOPs
• Lead and mentor Screening Officers effectively
• Support operational matters and complaints resolution
Requirements:
• Fluent in English and French (written and spoken)
• At least three years in a leadership role
• Bachelor's degree or relevant supervisory experience
...
This term position involves overseeing daily operations while ensuring a safe and efficient experience for passengers. You will manage and support Screening Officers, navigate escalated situations, and document incidents while maintaining strong stakeholder relationships.
Key Responsibilities:
• Oversee checkpoint operations with a compliance focus
• Cultivate strong relationships with aviation stakeholders
• Ensure adherence to daily KPIs and SOPs
• Lead and mentor Screening Officers effectively
• Support operational matters and complaints resolution
Requirements:
• Fluent in English and French (written and spoken)
• At least three years in a leadership role
• Bachelor's degree or relevant supervisory experience
...