Job Description
Position Description:
The Service Delivery Director is accountable for the end-to-end delivery of IT services across applications and infrastructure, ensuring operational excellence, client satisfaction, and alignment with contractual commitments. This executive role combines deep expertise in IT service management, ITIL V3, delivery governance, and client engagement, along with strong business acumen to support new business pursuits and organizational leadership. Experience in the Insurance industry is essential.
The successful candidate is an experienced leader with hands-on expertise across multi tower delivery, including application management, infrastructure operations, PMO governance, and executive level client engagement.
Work Arrangement:
This role is hybrid and requires working from the downtown Toronto office and/or a client office a minimum of three days per week. This requirement is subject to change at any time.
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