Job Description
Your mission
We are an IT services provider delivering end-to-end support, from service desk operations to project coordination, vendor management, and expansion planning. To strengthen our onboarding process, we're seeking a Customer Onboarding/Service Delivery Coordinator (2-month contract, with possible extension).
This is a senior role requiring someone who can quickly learn our workflows, shadow our SME, and then take charge of onboarding new customers. The ideal candidate is data-driven, analytical, and confident in engaging both clients and leadership. They must be able to challenge processes, propose improvements, and hold stakeholders accountable.
Your profile
Learn, Lead & Implement
- Absorb internal workflows, tools, and customer processes (Salesforce, Confluence, Smartsheet, SharePoint, MS Planner).
- Shadow the SME to capture best practices, then lead both onboarding and implementation for new customers.