Service Delivery Assistant

About the job:

As a Service Delivery Assistant, you will carry out key station duties, such a train dispatch in a safe and timely manner, customer information provision, customer assistance and ensuring a clean and safe station environment. It is also to manage the Platform/Train interface and provide excellence customer service and platform management.

Your main responsibilities will be:

• Providing the highest levels of customer service and be dedicated to customer needs.
• Ensuring the safe and punctual departure of trains from the station and following correct dispatch procedures.
• Providing helpful information and assistance to customers.
• Ensuring the safety of customers, colleagues, visitors and contractors will be given the highest priority.
• Liaising with other key GWR departments to ensure accurate and timely customer information, especially in times of disruption.
• Your strong visibility within...