Service Delivery Assistant Manager
CHANEL
📍 Hong Kong, Hong Kong, Hong Kong
Job Description
About the role
The Service Delivery Assistant Manager, Hong Kong & Macau supports market‑wide service delivery and daily operations to meet SLAs and elevate end‑user satisfaction. Reporting to the Service Delivery Manager, Hong Kong & Macau, this role champions best practices across service management, asset lifecycle, and infrastructure/application support. You will coordinate internal SMEs and external partners, manage on‑site and offshore support vendors, and ensure operational readiness for changes, releases, and projects. As a trusted partner to the business, you will help propose and implement improvements that ensure quality, resilience, and a premium client experience aligned with CHANEL’s standards.
What impact you can create at CHANEL
Operational Excellence: Ensure incidents, requests, and problems are resolved within SLAs; improve MTTR, first‑time‑right (FTR), and backlog health through governance, reporting, and continuous improvement...