Service Delivery Analyst
H
Hightown Housing Association
📍 Hemel Hempstead, Hertfordshire, United Kingdom
Job Description
IT Service Delivery Analyst
Hemel Hempstead
£28,719 per annum
Full Time: 35 Hours per week, Monday to Friday
9am - 5pm
Join Our Team as an IT Service Delivery Analyst!
Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you!
Overview / Job Summary
As a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding.
Key Responsibilities
First-Line Support: Provide first-line support and resolution for all IT-related queries and i...
Hemel Hempstead
£28,719 per annum
Full Time: 35 Hours per week, Monday to Friday
9am - 5pm
Join Our Team as an IT Service Delivery Analyst!
Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you!
Overview / Job Summary
As a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding.
Key Responsibilities
First-Line Support: Provide first-line support and resolution for all IT-related queries and i...