Job Description
Crew (Service Associate) Job Summary
The Crew (Service Associate) is responsible for delivering excellent customer service and ensuring smooth daily restaurant operations. As the first point of contact for guests, the Crew creates a welcoming dining experience by providing attentive service, maintaining cleanliness, preparing food and beverages, and supporting overall outlet operations while upholding the company's service standards.
Key Responsibilities Customer Service- Welcome and greet customers warmly.
- Introduce the menu and recommend food and beverage selections.
- Take customer orders accurately and process payments.
- Serve food and beverages promptly and professionally.
- Handle customer enquiries and resolve basic complaints courteously.
- Prepare beverages and simple food according to standard operating procedures (SOPs).
- Maintain cleanlin...