Job Description
Service Coordinator / Technical Customer Support
Bedford, OH (On-Site)
$20–$25/hour
Full-Time | Contract-to-Hire
Do you enjoy troubleshooting and helping customers solve technical issues?
A growing security technology company is seeking Service Coordinators to support customers experiencing alarm and security system issues. This role is ideal for someone with customer service, technical support, dispatch, call center, cable/internet, telecommunications, or security industry experience.
You'll be the first point of contact for customers, helping diagnose problems, walk users through solutions, and coordinate technician visits when issues require on-site support.
Responsibilities
+ Answer inbound customer calls and emails regarding security and alarm systems
+ Troubleshoot issues with alarm panels, sensors, batteries, keypads, and other security equipment
+ Guide customers through step-by-step troubleshooting procedures
+ Resolv...
Bedford, OH (On-Site)
$20–$25/hour
Full-Time | Contract-to-Hire
Do you enjoy troubleshooting and helping customers solve technical issues?
A growing security technology company is seeking Service Coordinators to support customers experiencing alarm and security system issues. This role is ideal for someone with customer service, technical support, dispatch, call center, cable/internet, telecommunications, or security industry experience.
You'll be the first point of contact for customers, helping diagnose problems, walk users through solutions, and coordinate technician visits when issues require on-site support.
Responsibilities
+ Answer inbound customer calls and emails regarding security and alarm systems
+ Troubleshoot issues with alarm panels, sensors, batteries, keypads, and other security equipment
+ Guide customers through step-by-step troubleshooting procedures
+ Resolv...