Zurich North America is hiring multiple Service Contract Associate's to join our Vehicle Service Contract team! We are open to hiring talent for various virtual positions to work a shift between the hours of 7am – 8pm Central Standard Time.
Service Contract Associates are responsible for a variety of tasks:
Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims.Determine applicable contractual coverage and most appropriate replacement/repair solution.Work to have a timely resolution to claims by negotiating costs and labor hours associated.Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols. Basic Qualifications:
High School Diploma or Equivalent and 2 or more years of experience in the Automotive repair area
ORBachelor’s Degree and 1 or more ye...