Service Charge Officer

Join our team as a Service Charge Officer!

Hackney Council seeks a detail‑oriented and proactive Service Charge Officer to calculate service charges, reserve funds, shared ownership rent and ground rent, ensuring residents receive top‑notch customer service.

Responsibilities

• Collaborate with colleagues to produce accurate estimated and actual invoices.
• Maintain the service charge database and ensure compliance with relevant legislation.
• Collate financial records for property service charges and manage accountancy functions related to billing and recharging.
• Issue Section 20B notices and provide supporting information for leaseholder inquiries, disputes and legal challenges.
• Assist in continuous improvement of Homeownership Services, prepare performance reports and support budget monitoring.
• Engage with residents and stakeholders through meetings and inspections to maintain high standards of service....