Principal Accountabilities
In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:
Provide support for warranty extensions, on‑site services, technical training, and special events for service centers.Review and process monthly payments for each Authorized Service Center (CSA).Conduct on‑site or virtual audits with CSAs.Manage and control consignment inventory for CSAs.Manage and develop access credentials for new Authorized Service Centers.Follow up on service claims and assistance requests.Provide relevant information to support decision‑making.Measure CSA performance and ratings.Administer warranty orders.Control consignment warehouses and product allocations.Create service intelligence tools, including database or spreadsheet design.Ensure that A...