Service BDC Representative

About the Role

Advantage Dealer Group is seeking a motivated, customer-focused Service BDC Representative to join our growing team.
The Service BDC Representative plays a critical role in driving customer retention by scheduling service appointments, handling inbound and outbound communications, and delivering an exceptional customer experience throughout the service process.

If you are organized, energetic, and enjoy helping customers while working in a fast-paced environment, we would love to hear from you.

Responsibilities

• Answer inbound service calls, emails, text messages, and online inquiries.


• Schedule, confirm, and reschedule service appointments.


• Conduct outbound calls to service customers for maintenance reminders, declined services, recalls, and follow-up opportunities.


• Respond promptly and professionally...