Job Description
A Cocoa Ford Dealership Service Advisor serves as the primary liaison between customers and the service department, ensuring a seamless repair and maintenance experience.
Responsibilities include greeting customers, documenting vehicle concerns, preparing repair orders, coordinating with technicians, providing estimates and service recommendations, communicating repair progress, and ensuring timely vehicle delivery.
Service Advisors maintain high levels of customer satisfaction, promote maintenance services, process warranty claims, and help achieve dealership sales and retention goals while adhering to Ford Motor Company standards and procedures.
Pay Range: $30,000 - $120,000