Service Advisor Cape Town

Key Responsibilities Greet customers professionally and assist with enquiries and service-related queries. Open estimates and job cards for maintenance, repair, and service work to be performed. Ensure estimates are sent to customers via email and telephone communication and obtain authorization within one hour of booking or vehicle arrival. Consult with mechanics, foremen, and technical advisors regarding required repairs and alternative solutions where applicable. Inform customers of available service campaigns and promote additional services where appropriate. Verify vehicle warranty status, service plans, and maintenance plans, ensuring correct billing procedures are followed. Liaise with the Parts Department to ensure timely availability of required parts. Obtain purchase order numbers and customer authorizations before issuing work instructions to workshop personnel. Provide customers with regular updates regarding the progress and status of their vehicles. Prepare, cost, and fin...

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