Service Administrator

Coordinate all administrative functions and the Service Division's business needs. This includes managing the customers from receiving service requests to final delivery of services.

• Manages all trading sales calls and inquiries on parts/service in a professional manner to provide the highest level of customer care to external callers and passes complex inquiries to respective departments for follow-up action.
• Generate and process SAP requisitions accurately based on Engineer requests to ensure no delays in service execution.
• Prepare standard and urgent quotations in the Service Engineer's absence, negotiate within authorized limits, and ensure compliance with profitability targets and contract terms.
• Assist with outstanding payment follow-ups and coordinate with Finance and Admin to ensure timely invoicing and efficient debt collection.
• Compile and maintain sales statistics and visit records of ...