Job Description
**Job Summary:**
Serves as primary customer contact to promote quality customer service and increase business within the branch location.
We are looking for a talented Service Administrator to join our Distribution business in (Downey, CA).
This role will make an impact in the following ways:
• Serves as primary customer contact to promote quality customer service and increase business within the branch location
• Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers
• Analyze customers needs, gathers pertinent information, and opens work orders
• Provides quotes, develops claims, prepares repair plans, schedules work, and provides status updates to customers on repair work
• Creates complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availabilit...
Serves as primary customer contact to promote quality customer service and increase business within the branch location.
We are looking for a talented Service Administrator to join our Distribution business in (Downey, CA).
This role will make an impact in the following ways:
• Serves as primary customer contact to promote quality customer service and increase business within the branch location
• Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers
• Analyze customers needs, gathers pertinent information, and opens work orders
• Provides quotes, develops claims, prepares repair plans, schedules work, and provides status updates to customers on repair work
• Creates complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availabilit...