Job Description
**Job Summary:**
Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
**We are looking for a talented Service Administrator to join our Distribution business in (Avondale, AZ).**
**In this role, you will make an impact in the following ways:**
+ Serve as the first point of contact for customers by phone and in person, building strong customer relationships.
+ Assess customer needs, gather relevant information, and create accurate work orders in service management systems.
+ Provide timely updates to customers regarding the status of their service requests.
+ Coordinate with technicians to ensure efficient communication and seamless service delivery.
+ Document customer, equipment, and service information accurately for historical tracking and payment processing.
+ Utilize electronic service tools and business systems to support diagnostics, ser...
Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
**We are looking for a talented Service Administrator to join our Distribution business in (Avondale, AZ).**
**In this role, you will make an impact in the following ways:**
+ Serve as the first point of contact for customers by phone and in person, building strong customer relationships.
+ Assess customer needs, gather relevant information, and create accurate work orders in service management systems.
+ Provide timely updates to customers regarding the status of their service requests.
+ Coordinate with technicians to ensure efficient communication and seamless service delivery.
+ Document customer, equipment, and service information accurately for historical tracking and payment processing.
+ Utilize electronic service tools and business systems to support diagnostics, ser...