Senioradministrator - IBM Websphere, Weblogic & Jboss Application Server
H
HCLTech
📍 rio de janeiro, rio de janeiro, Brazil
Job Description
Job Summary
The Sr. Administrator for Support & Operations plays a vital role in delivering advanced technical support for Websphere Application Server and BEA WebLogic. This position is essential for troubleshooting complex incidents, performing root cause analyses, and ensuring operational excellence while enhancing customer satisfaction through effective resolution strategies.
Key Responsibilities
1. Provide Advanced Technical Support For Websphere Application Server And Bea Weblogic By Diagnosing And Resolving Complex Incidents, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Conduct Thorough Root Cause Analysis For Escalated Technical Issues, Implementing Effective Solutions To Resolve Both Technical And Security Challenges.
3. Lead Value-Added Initiatives Such As Updating And Managing The Knowledge Base, Conducting Training Sessions For New Team Members, And Coaching Analysts To Enhance Team Capabilities.
4. Resolve Complex Support Ticket...
The Sr. Administrator for Support & Operations plays a vital role in delivering advanced technical support for Websphere Application Server and BEA WebLogic. This position is essential for troubleshooting complex incidents, performing root cause analyses, and ensuring operational excellence while enhancing customer satisfaction through effective resolution strategies.
Key Responsibilities
1. Provide Advanced Technical Support For Websphere Application Server And Bea Weblogic By Diagnosing And Resolving Complex Incidents, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Conduct Thorough Root Cause Analysis For Escalated Technical Issues, Implementing Effective Solutions To Resolve Both Technical And Security Challenges.
3. Lead Value-Added Initiatives Such As Updating And Managing The Knowledge Base, Conducting Training Sessions For New Team Members, And Coaching Analysts To Enhance Team Capabilities.
4. Resolve Complex Support Ticket...