SeniorAdministrator - Critical Incident Management

Job Summary

Senior Administrator – Critical Incident Management (Mexico, Guadalajara, Jalisco)

Key Responsibilities

• Release Coordinator: Planning and coordination of all phases and activities involved in the release of a system or system update into the production environment. Facilitating release planning meetings with key stakeholders and support groups to identify proper sequencing of major and enterprise releases. Ensuring all issues and risks are identified, understood, and addressed to mitigate risk to scope and schedule.
• Change Coordinator: Gathering appropriate information based on the type of change being investigated. Associating related CIs, incidents, and services to the change request. Reviewing change plans and schedules. Planning activities include scheduling the change request, assessing risk and impact, creating plans, defining and sequencing tasks needed to accomplish the change request, and scheduling ...