Senior WFM Scheduler - Forecasting & Real-Time Ops

WNS Global Services in Milnerton is seeking an experienced WFM resource to manage workforce scheduling and forecasting. The successful candidate will have extensive knowledge in workforce management, including forecasting and scheduling, with over 6 years of experience.

Key duties include real-time monitoring and optimization of schedules using WFM tools such as Erlang C. This role requires excellent analytical skills, as you will analyze trends to ensure operational efficiency. A strong background in telephony platforms is essential.