Senior WFM Manager: Real-Time Forecasting & Optimization

Ubiquity-3, located in Bacolod, is seeking a Workforce Management Manager to oversee key business objectives and ensure effective tracking and forecasting of workforce metrics. The ideal candidate will have over 5 years of experience in Workforce Management and a strong command of English.

This role involves reporting on program metrics and making strategic recommendations to enhance productivity while managing costs. An expertise in AVAYA CMS and a willingness to travel between the Manila and Bacolod offices are essential.